Frequently Asked Questions
Find answers to common questions about our products and services
Orders & Payment
We accept credit/debit cards (Visa, Mastercard), bank transfers, JazzCash, EasyPaisa, and cash on delivery for eligible orders.
You can modify or cancel your order within 2 hours of placing it. Contact our customer service immediately for assistance.
Yes, cash on delivery is available for orders up to Rs. 10,000. A small handling fee may apply.
Shipping & Delivery
Standard shipping takes 3-5 business days. Major cities receive orders in 2-3 days. Express shipping is available for faster delivery.
Currently, we only ship within Pakistan. We are working on expanding our international shipping soon.
Contact us within 48 hours with photos of the damaged items. We will arrange a replacement or full refund immediately.
Yes! You will receive a tracking number via email and SMS once your order ships. You can also track it on our Order Tracking page.
Returns & Refunds
We offer a 30-day return policy on most items. Products must be unused, in original packaging with tags attached.
Perishable items (food, treats), opened medications, and personalized items cannot be returned for hygiene and safety reasons.
Refunds are processed within 7-10 business days after we receive your return. The amount will be credited to your original payment method.
Return shipping is free if the item is defective or we sent the wrong item. Otherwise, return shipping costs are the customer's responsibility.
Products
Yes, all our products are 100% authentic and sourced directly from authorized distributors and manufacturers.
Yes! We carry products for dogs, cats, birds, fish, and small pets like hamsters and rabbits.
Check our product descriptions for age, size, and breed recommendations. You can also contact our pet care experts for personalized advice.
Some medications require a prescription from a licensed veterinarian. Please contact us with your prescription for assistance.
Account & Services
No, you can checkout as a guest. However, creating an account lets you track orders, save favorites, and checkout faster.
Click "Forgot Password" on the login page and enter your email. You'll receive a password reset link within minutes.
Yes! We offer professional grooming, boarding, training, and veterinary services. Book an appointment on our Services page.
Yes, we offer subscription plans for pet food and supplies with automatic deliveries and special discounts.